Account Deletion & Data Retention Policy
Learn about our account closure rules, customer data handling, and the official request process for Teraplus.
Direct Online Account Deletion is Disabled
To protect customer funds against accidental loss or unauthorized third-party tampering, and in strict compliance with Central Bank and anti-money laundering (AML) financial record guidelines, accounts cannot be deleted directly through an automated online web form. All account closure requests are reviewed and processed securely by our compliance team.
Prerequisites & Account Closure Rules
Your wallet balance must be ₦0.00 before account deletion. Please exhaust your balance via service purchases or withdraw available funds before submitting a request. Unclaimed balances cannot be automatically refunded after closure.
Ensure all pending airtime, data, bill payment orders, or verifications have fully settled. Accounts with unresolved disputes or pending reversals cannot be terminated until finalized.
For your protection, all deletion requests must be sent from the registered email address tied to your account. Requests originating from unknown or unregistered emails will be rejected.
Once processed, account deletion is permanent. Your login access, referral commission networks, tier rates, and active transaction receipts cannot be reinstated or recovered.
Data Handling & Retention Policy
- Personal profile details (name, email, phone number, address).
- Account authentication passwords and PIN hashes.
- Active device tokens, push notification keys, and web sessions.
- Virtual bank account mappings tied to your profile.
- Historical transaction logs, audit trails, and financial records are retained in an anonymized format for statutory compliance, consumer protection, and tax/banking auditing mandates.
How to Submit an Account Deletion Request
Account Deletion Request - [Your Phone Number]