Terms and Conditions

Welcome to Tera Plus. These Terms and Conditions ("Terms") govern your access to and use of the Tera Plus website, mobile application, and related services ("Services"). By creating an account or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Tera Plus, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You have read and understood these Terms.
You agree to comply with all applicable laws and regulations.

If you do not agree with these Terms, you must not use our Services.

2. About Tera Plus

Tera Plus is an online digital payment platform that provides services including but not limited to:

Airtime Recharge
Mobile Data Purchase
Cable TV Subscription
Electricity Bill Payment
Wallet Funding
Airtime to cash
NIN And BVN Verification
Other digital payment services introduced from time to time

We reserve the right to modify, suspend, or discontinue any service without prior notice.

3. Account Registration

To use certain Services, you must register an account.

You agree to:

Provide accurate and complete information.
Keep your account information updated.
Keep your login credentials confidential.
Notify us immediately if you suspect unauthorized access to your account.

You are responsible for all activities carried out under your account.

4. Identity Verification (KYC)

Certain services may require identity verification.

You may be required to provide:

Full Name
Phone Number
Email Address
Government-issued Identification
Selfie Verification
Bank Verification Number (BVN) or National Identification Number (NIN), where applicable

Failure to complete verification may limit access to some services.

5. Wallet Services

Where a wallet is provided:

Funds remain your property.
Wallet balances do not earn interest unless expressly stated.
Wallet funding is subject to applicable verification and regulatory requirements.
We may place temporary restrictions on suspicious transactions for security reasons.

6. Payments and Transactions

All transactions are subject to successful payment confirmation.

You acknowledge that:

Transactions may occasionally be delayed due to third-party service providers.
Prices may change without prior notice.
Some transactions cannot be reversed once processed.

Please verify all transaction details before confirming payment.

7. Failed or Pending Transactions

If a transaction fails or remains pending:

Your account may be automatically refunded where applicable.
Refund timelines depend on the service provider.
Some delays may occur due to banking or network issues.

You may contact customer support for assistance.

8. Fees and Charges

Certain services may attract service charges.

Applicable fees will be displayed before you complete a transaction.

By confirming a transaction, you agree to pay all applicable charges.

9. Prohibited Activities

You agree not to:

Use false identities.
Attempt unauthorized access to our systems.
Engage in fraud or money laundering.
Use stolen payment methods.
Interfere with the operation of our platform.
Upload malicious software or viruses.
Reverse engineer or copy our software.
Use the platform for illegal activities.

Violation of these Terms may result in account suspension or termination.

10. Fraud Prevention

To protect all users, we may:

Monitor transactions.
Delay suspicious transactions.
Request additional verification.
Freeze accounts involved in suspected fraud.
Report unlawful activities to relevant authorities.

11. Intellectual Property

All content on Tera Plus, including:

Logos
Graphics
Software
Designs
Text
Images
Trademarks

is owned by or licensed to Tera Plus and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or modify our content without written permission.

12. Availability of Services

We aim to provide uninterrupted services.

However, we do not guarantee that our platform will always be available.

Services may be temporarily unavailable due to:

Maintenance
Technical issues
Internet outages
Third-party service interruptions
Force majeure events

13. Limitation of Liability

To the fullest extent permitted by law, Tera Plus shall not be liable for:

Indirect damages
Loss of profits
Loss of business opportunities
Network failures
Delays caused by third-party providers
User errors
Unauthorized access resulting from failure to protect login credentials

Our total liability shall not exceed the amount paid for the affected transaction where permitted by law.

14. User Responsibilities

You are responsible for:

Keeping your password secure.
Providing accurate information.
Maintaining the security of your device.
Reporting unauthorized activity promptly.
Complying with applicable laws.

15. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

16. Account Suspension or Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms.
Fraudulent activity is suspected.
Required verification is not completed.
We are required to do so by law.
Your activities pose a security risk to our platform.

17. Third-Party Services

Some services are provided through third-party partners.

We are not responsible for:

Third-party website content
Third-party service interruptions
Third-party pricing changes
Third-party privacy practices

Your use of such services may also be subject to their respective terms.

18. Changes to These Terms

We may update these Terms at any time.

Updated Terms will become effective once published on our website or mobile application.

Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Nigeria.

20. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Tera Plus

Email: support@teraplus.com.ng

Website: https://teraplus.com.ng

Phone: 07011049125

Important Notice

By creating an account, accessing, or using Tera Plus, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Failure to comply with these Terms may result in the suspension or termination of your account and access to our Services.

Terms & Conditions